Terms of service
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts concluded with us as the provider (Danielle Kerntopf) via the website daniellekerntopf.com/. Unless otherwise agreed, the inclusion of any terms and conditions of your own that you may use is hereby rejected.
(2) For the purposes of the following provisions, a consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the course of their independent professional or commercial activity.
§ 2 Conclusion of the Contract
(1) The subject matter of the contract is the sale of goods.
(2) By listing the respective product on our website, we already submit a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the product description.
(3) The contract is concluded via the online shopping cart system as follows:
The goods you intend to purchase are placed in the "shopping cart". You can access the "shopping cart" at any time using the corresponding button in the navigation bar and make changes there.
After clicking the "Checkout" or "Continue to Order" button (or a similar designation) and entering your personal details as well as the payment and shipping conditions, the order details will be displayed to you as an order summary.
If you use an instant payment system as your payment method (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort), you will either be directed to the order summary page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, you will make the corresponding selection or enter your details there.
Finally, the order details will be displayed as an order summary either on the website of the provider of the instant payment system or after you have been redirected back to our online shop.
Before submitting your order, you have the opportunity to review the information in the order summary again, make changes (including using the "back" function of your internet browser), or cancel the order.
By submitting the order via the corresponding button ("place order with obligation to pay", "buy" / "buy now", "place paid order", "pay" / "pay now" or similar designation), you make a legally binding declaration accepting the offer, thereby concluding the contract.
(4) Your requests for the preparation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g. by email), which you may accept within 5 days (unless another period is specified in the respective offer).
(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract are carried out partly automatically by email. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically ensured, and in particular that emails are not prevented by SPAM filters.
§ 3 Individually Designed Goods
(1) You shall provide us with the appropriate information, texts or files required for the individual design of the goods via the online ordering system or by email. Any specifications we may provide regarding file formats must be observed.
(2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, name rights or trademark rights) or violates applicable laws.
In the event of a breach of this obligation, you shall be liable to us for any damages incurred by us in this connection as a result of legitimate claims asserted against us by third parties. This does not apply if you are not responsible for the infringement.
(3) You are obliged to check the data for accuracy of content before transmitting it. We do not check the data submitted.
§ 4 Conclusion of the Contract for Courses
(1) The subject matter of the contract is the provision of courses.
By listing the respective course offering on our website, we already submit a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the respective course description.
(2) The contract is concluded via the online shopping cart system as follows:
The courses you intend to book are placed in the "shopping cart". You can access the "shopping cart" at any time using the corresponding button in the navigation bar and make changes there.
After clicking the "Checkout" or "Continue to Order" button (or a similar designation) and entering your personal details and payment information, the order details will finally be displayed to you as an order summary.
If you use an instant payment system as your payment method (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort), you will either be directed to the order summary page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, you will make the corresponding selection or enter your details there.
Finally, the order details will be displayed as an order summary either on the website of the provider of the instant payment system or after you have been redirected back to our online shop.
Before submitting your order, you have the opportunity to review the information in the order summary again, make changes (including using the "back" function of your internet browser), or cancel the order.
By submitting the order via the corresponding button, you make a legally binding declaration accepting the offer, thereby concluding the contract.
(3) Your requests for the preparation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g. by email), which you may accept within 5 days (unless another period is specified in the respective offer).
(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract are carried out partly automatically by email. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically ensured, and in particular that emails are not prevented by SPAM filters.
§ 5 Performance of Courses
(1) The courses will be conducted in the form described in the respective offers and on the agreed dates.
(2) Where the provision of courses depends on the number of participants, the minimum number of participants is specified in the respective offer.
If the minimum number of participants is not reached, we will inform you in text form (e.g. by email) no later than 7 days before the start of the course that the booked course will not take place. Any services already paid for will be refunded without undue delay.
(3) If an individual event is cancelled due to the course instructor being unexpectedly unavailable because of illness or for another important reason, any services already paid for will be refunded without undue delay.
For events consisting of several dates, if one date is cancelled due to the course instructor being unexpectedly unavailable because of illness or for another important reason, the cancelled date will be rescheduled to a replacement date.
(4) In connection with the use of course rooms and premises, you must comply with the house rules displayed on site. You must follow our instructions and the instructions of the course instructor.
§ 6 Withdrawal / Cancellation
(1) You may withdraw from the contract free of charge up to 21 days before the start of the course. The withdrawal must be made in text form (e.g. by email).
The relevant time for compliance with the deadline is when the notice of withdrawal is received by us.
Withdrawal is no longer possible less than 21 days before the start of the course.
(2) In the event of non-attendance or partial attendance at the booked course, course fees cannot be refunded.
(3) This does not affect the statutory right of withdrawal, which exists independently of whether this additional right of cancellation exists or not.
§ 7 Special Provisions Regarding the Payment Methods Offered
(1) Payment via Klarna
In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna"), we offer the following payment options. Payment is made to Klarna in each case:
Invoice ("Pay Later"): Klarna's invoice terms and conditions for Germany can be found at:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice
The terms and conditions for the option to extend the payment deadline can be found at:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/due_date_extension
Klarna's invoice terms and conditions for Austria can be found at:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/invoice
The terms and conditions for the option to extend the payment deadline can be found at:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/due_date_extension
Further information about Klarna and Klarna's terms of use for Austria can be found at:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/user
and
§ 8 Right of Retention, Retention of Title
(1) You may exercise a right of retention only insofar as the claims arise from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are an entrepreneur, the following additional provisions apply:
a) We retain ownership of the goods until all claims arising from the ongoing business relationship have been settled in full.
Before ownership of the goods subject to retention of title has passed, pledging or assigning the goods as security is not permitted.
b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale in the amount of the invoice value. We accept this assignment. You remain authorized to collect the claim.
However, if you fail to properly meet your payment obligations, we reserve the right to collect the claim ourselves.
c) If the goods subject to retention of title are combined or mixed with other goods, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title compared with the other processed items at the time of processing.
d) We undertake to release the securities to which we are entitled upon your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at our discretion.
§ 9 Warranty
(1) The statutory rights relating to liability for defects shall apply.
(2) As a consumer, you are requested to immediately inspect the goods upon delivery for completeness, obvious defects and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so shall have no effect on your statutory warranty rights.
(3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of it by us before submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.
(4) If you are an entrepreneur, the following provisions apply instead of the above warranty provisions:
a) Only our own specifications and the manufacturer's product description shall be deemed agreed as the condition of the goods, but not other advertising, public statements or declarations made by the manufacturer.
b) In the event of defects, we shall provide a warranty, at our discretion, by remedying the defect or supplying a replacement. If the defect cannot be remedied, you may, at your discretion, request a reduction in price or withdraw from the contract.
The defect shall be deemed not to have been remedied after the second unsuccessful attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise.
In the event of remedying the defect, we shall not be required to bear the increased costs arising from transporting the goods to a location other than the place of performance, provided that such transport does not correspond to the intended use of the goods.
c) The warranty period is one year from delivery of the goods. This reduction of the warranty period does not apply:
- to damages culpably caused by us resulting from injury to life, body or health, and to other damages caused intentionally or through gross negligence;
- insofar as we have fraudulently concealed the defect or have assumed a guarantee regarding the condition of the goods;
- to goods that, in accordance with their usual manner of use, have been used for a building and have caused the building to be defective;
- to statutory rights of recourse that you may have against us in connection with defects.
§ 10 Choice of Law
(1) German law shall apply. For consumers, this choice of law shall apply only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence (principle of favourability).
(2) The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) are expressly excluded.
II. Customer Information
1. Identity of the Seller
Danielle Kerntopf
Grimmer Straße 84-85
17489 Greifswald
Germany
Telephone: +4903834854639
Email: business@daniellekerntopf.com
We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.
2. Information on the Conclusion of the Contract
The technical steps for concluding the contract, the conclusion of the contract itself, and the options for correcting information are carried out in accordance with the provisions under "Conclusion of the Contract" in our General Terms and Conditions (Part I).
3. Contract Language, Storage of the Contract Text
3.1. The language of the contract is German.
3.2. We do not store the complete contract text. Before submitting an order via the online shopping cart system, the contractual information can be printed using the browser's print function or saved electronically.
After we receive the order, the order details, the information legally required for distance contracts, and the General Terms and Conditions will be sent to you again by email.
3.3. In the case of requests for offers made outside the online shopping cart system, you will receive all contractual information as part of a binding offer in text form, e.g. by email, which you can print or save electronically.
4. Essential Characteristics of the Goods or Services
The essential characteristics of the goods and/or services can be found in the respective offer.
5. Prices and Payment Terms
5.1. The prices stated in the respective offers, as well as the shipping costs, constitute total prices. They include all price components, including all applicable taxes.
5.2. The applicable shipping costs are not included in the purchase price. They can be accessed via a correspondingly designated button on our website or in the respective offer, are shown separately during the ordering process, and must be paid by you in addition to the purchase price unless free shipping has been expressly offered.
5.3. If delivery is made to countries outside the European Union, additional costs for which we are not responsible may arise, such as customs duties, taxes or money transfer fees (bank transfer or currency exchange fees charged by financial institutions), which must be borne by you.
5.4. Any money transfer costs incurred (bank transfer or currency exchange fees charged by financial institutions) must be borne by you in cases where delivery is made to an EU member state but payment is initiated from outside the European Union.
5.5. The payment methods available to you are indicated under a correspondingly designated button on our website or in the respective offer.
5.6. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due for immediate payment.
5.7. Unless otherwise agreed, when booking courses, payment must be made on site no later than on the course date and before the course begins. Otherwise, there is no entitlement to participate.
6. Delivery Terms
6.1. The delivery terms, delivery date and any applicable delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
6.2. If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the goods sold passes to you only when the goods are handed over to you during shipment, regardless of whether the shipment is insured or uninsured.
This does not apply if you independently commission a transport company not designated by the entrepreneur or another person appointed to carry out the shipment.
If you are an entrepreneur, delivery and shipment are at your own risk.
7. Statutory Liability for Defects
Liability for defects is governed by the provisions under "Warranty" in our General Terms and Conditions (Part I).
These General Terms and Conditions and Customer Information were prepared by lawyers specializing in IT law at Händlerbund and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal security of these texts and assumes liability in the event of warning letters or legal claims.
Further information can be found at:
https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service
Last updated: 07.09.2026