Refund policy

Right of Withdrawal for the Sale of Goods

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.)

Withdrawal Information
Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

on which you, or a third party designated by you who is not the carrier, takes possession of the goods, provided that you have ordered one or more goods as part of a single order and the goods are delivered together;
on which you, or a third party designated by you who is not the carrier, takes possession of the last goods, provided that you have ordered several goods as part of a single order and the goods are delivered separately.

To exercise your right of withdrawal, you must inform us (Danielle Kerntopf, Grimmer Straße 84-85, 17489 Greifswald, telephone: +4915125570240, e-mail address: info@daniellekerntopf.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

You shall bear the direct costs of returning goods that can be shipped by parcel, as well as the direct costs of returning goods that cannot be shipped by parcel. The costs for goods that cannot be shipped by parcel are estimated to be no more than approximately EUR 50.

You shall only be liable for any diminished value of the goods if such diminished value results from handling of the goods that was not necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;
for the supply of goods that may spoil quickly or whose expiration date would be quickly exceeded;
for the supply of alcoholic beverages, the price of which was agreed upon at the time the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
for the supply of newspapers, journals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To Danielle Kerntopf, Grimmer Straße 84-85, 17489 Greifswald, e-mail address: info@daniellekerntopf.com:
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on ()/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is made on paper)
Date

(*) Delete as applicable.

https://shopify.com/86168797528/account

Right of Withdrawal for Services

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.)

Withdrawal Information
Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Danielle Kerntopf, Grimmer Straße 84-85, 17489 Greifswald, telephone: +4903834854639, e-mail address: info@daniellekerntopf.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail).

You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

If you have requested that the services for which the contract provides for the payment of a price should begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you notify us of the exercise of your right of withdrawal in respect of this contract, compared with the total scope of services provided for in the contract.

Exclusion or Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the provision of services related to leisure activities if the contract provides for a specific date or period for the provision of the service.

The right of withdrawal expires in the case of a contract for the provision of services that obliges the consumer to pay a price once the service has been fully performed, provided that the consumer has expressly agreed, before the performance of the service begins, that the entrepreneur may begin performing the service before the expiry of the withdrawal period and has confirmed their knowledge that their right of withdrawal expires upon full performance of the contract by the entrepreneur.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To Danielle Kerntopf, Grimmer Straße 84-85, 17489 Greifswald, e-mail address: info@daniellekerntopf.com:
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on ()/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notification is made on paper)
Date

(*) Delete as applicable.

Refund policy

Legal

your shopping cart

Don't miss out on the best deals!

Subtotal: